SUPPORT

Real people. We’ll help.

Flybrite is built and looked after by a home-ed family. Most answers are below, and if not, you can reach us straight from the app.Flybrite is built and looked after by a home-ed family. Most answers are below.

Report a problemShake your phone in the app, or go to Me ▸ Settings ▸ Report a problem.Shake your phone, or Me ▸ Settings ▸ Report a problemHow it works ↓Browse the FAQQuick answers to the things families ask most.Quick answers to common questionsSee all FAQs →Contact usSomething else? Send us a message. We read every one.We read every messageGet in touch →

COMMON QUESTIONS

The things people ask us most.

ACCOUNT

Where has the website app gone?

Families now keep their record in the Flybrite app for iPhone and Android. Download it and sign in with the same email you already use.

ACCOUNT

I forgot my password

Tap “Forgot password” on the sign-in screen in the app and we will email you a link to reset it.Tap “Forgot password” on the sign-in screen in the app and we will email you a reset link.

SUBSCRIPTION

How do I cancel?

Cancel anytime, the record stays yours. Manage your subscription in the App Store or Google Play, like any other app.Cancel anytime, the record stays yours. Manage your subscription in the App Store or Google Play.

YOUR RECORD

How do I get my report?

Open your child’s report in the app, read it through, change anything you like, then export it as a PDF.

SHARING

How do I invite a partner or tutor?

Invite them from the app and choose whether they can view the record or add to it.

PRIVACY

Is my data safe?

We never sell your data, and you can export or delete your record whenever you choose.

More answers in the FAQ →

REPORT A PROBLEM

Something not right? Shake your phone.

The quickest way to tell us is from inside the app, on the screen where it went wrong. Add a few words about what happened and send it. It comes straight to us.Tell us from inside the app, on the screen where it went wrong. Add a few words and send it. It comes straight to us.

  1. Shake your phone while the app is open
  2. Or go toMeSettingsReport a problem

STILL NEED US?

Write to us. We read every message.

Questions, feedback, or something the app could do better. You will be talking to the people who built it.

Send us a message →

or email [email protected]